Frequently Asked Questions


Do I have to pay an entry fee for Winterlight?

No, Winterlight is free to attend, however activities such as ice skating and rides are ticketed. Tickets can be purchased online or at the event box office.

Where is the event?

The event is at Prince Alfred Square, Parramatta

What are the event opening hours?

Opening hours are Sunday - Thursday 11am – 10pm and Friday - Saturday 10am – 11pm.

For all other questions please call 1300 617 058 


Do I have to purchase tickets online?

No, you can purchase your tickets at the event box office when you arrive at the event. Please check the event map for the location of the box office.

I’ve already purchased a skating ticket online – can I change my session time?

Yes, you can change your session time online - simply:

1: Visit your My Account section at Login.
2: Browse to my bookings.
3: Click on change date button on respective booking.
4: It will redirect you to change session page and give you option to change date and time.
5: Change to your desired session.
6: Re-Print the ticket from the booking list.

What happens if it rains?

The Winterlight ice rinks will not close unless in the event of a lightning storm or torrential rain. Light/medium rain will not affect skaters attending their scheduled sessions.

Getting there

Is there public transport?

Yes, Prince Alfred Square is located close to bus stops along Victoria Road and is an easy 10-15 minute walk from Parramatta Station and Bus Interchange. From the station, exit along Darcy Street, turn right into Centenary Square/Church Street and head up past Riverside Theatres to the Square.

For train and bus timetable information please contact Transport Info on 131 500 or visit